This weekend I had to go to A&E, son had a broken bone.
Unlike Shiny Happy Person's recent forray into patient experiences, I was pleasantly surprised.
My local A&E is in a hospital that doesn't know me. I've never worked there (and work in a different county) so they didn't know I was a medic. I didn't tell anyone and avoided "doctor" and "consultant" and "clinical director" and such, pitching up just as someone helping their son.
We had a wait, half an hour. Other folk before us had similar waits.
We were seen and triaged and had another wait, half an hour. Folk around us said they'd waited a similar time.
We had an x-ray (undertaken promptly with no wait) then we were seen promptly by a medic who said it was a broken bone which I'd already surmised but it was good that it had been clarified one way or the other.
The limb was promptly treated and dressed and we went on our way.
Isn't it nice when a system just works?